Tenant Online Access
Tenant Login
We give our renters 24/7 access to pay rent, request maintenance, and view information on their property.
Fast & secure
Pay Rent
Pay online, safe and secure. Use the E-CHECK option to make a FREE online rent payment from your bank account.
Something needs a fix
Maintenance
Submit and track a maintenance request through our Online Tenant Portal, or call our 24/7 hotline at (813) 280-8387.
New to the portal
Register
Haven't signed up for our AppFolio Online Tenant Portal yet? Register online to get full 24/7 access.
Pay Rent Online
Rent Solutions offers a rent payment system through AppFolio — fast, easy, and secure. As a current tenant, you should have received an activation email from AppFolio to register. If you haven’t signed up yet, now is the time to take advantage of this convenient solution. You can also make maintenance requests from the same online portal.
Maintenance Request
The fastest way to submit a maintenance request is through our Online Tenant Portal, which also lets you track its status. You may also call our 24/7 Maintenance Contact Center at (813) 280-8387. For emergencies that threaten human life or property and demand immediate attention, please call 9-1-1.
Emergency Maintenance Guidelines
The following are basic guidelines for what constitutes a maintenance emergency. If a situation is immediately hazardous, mitigate it if you safely can, ensure your family’s safety, then call our office.
Fire
Call the Fire Department immediately at 9-1-1.
A/C Repair
By Florida law, A/C repair is not considered an emergency. We will schedule the repair the day you call or the following day.
Heater Repair
Treated as an emergency if the outside temperature is falling below 40 degrees.
Uncontrolled Water Leak
Flooding, gushing or overflowing — turn off the water valve to the pipe or exterior main until a contractor arrives.
Structural Failure
Any structural failure of the building, such as a roof or wall collapse.
Broken Lock or Window
Only if it prevents you from securing the unit. If temporary measures hold until business hours, please wait to contact us.
No Electricity
Only after you've confirmed the electric company is not at fault and reset all breakers and GFI circuits. Partial outages are not an emergency.
Non-Emergency, Routine Maintenance
These items should be submitted through our online maintenance request. Our voicemail is checked twice a day during the week, and calls are typically returned the same day.
- No hot water
- Broken appliances
- Small water leaks that do not gush water across the floor
- Clogged toilet or drain (per your lease, this is the tenant's responsibility)
- Lockouts are not an emergency — a $50.00 fee applies for office assistance during business hours
Need help with the portal?
Watch AppFolio’s online help videos and guides for the Tenant Portal.